Freshdesk
Customer support helpdesk for ticketing, knowledge base, contacts, companies, and agent management
Free account. No credit card required.
Three ways to use Freshdesk
Ask your specialist
Pull data, take actions, or answer questions with this integration, right in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Freshdesk.
Add Note to Ticket
Add a private (agent-only) or public note to a ticket
Add Watcher to Ticket
Add the authenticated agent (or specific agents) as watchers on a ticket
Bulk Update Tickets
Asynchronously update the same properties on up to 100 tickets, returning a job_id to poll
Create Article
Create a new solution article in a folder
Create Company
Create a company, optionally with email domains for auto-associating contacts
Create Contact
Create a new contact with at least one unique identifier (email/phone/etc.)
Supported triggers
Start a workflow when something happens in Freshdesk.
New Ticket in Freshdesk
Triggers when a new ticket is created in Freshdesk. Optional filters narrow by agent, group, company, status, priority, type, source, and tags.
Updated Ticket in Freshdesk
Triggers when an existing ticket is updated (status, assignee, priority, etc). Fires only on actual payload changes between polls.
New Contact in Freshdesk
Triggers when a new contact (customer) is created in Freshdesk.
Updated Contact in Freshdesk
Triggers when a contact is updated in Freshdesk. Fires only on actual payload changes between polls.
New Company in Freshdesk
Triggers when a new company is created in Freshdesk.
New Conversation on Ticket
Triggers when a new reply or private note is added to a ticket. Optionally filter to notes only or replies only.
Get started automating Freshdesk
Ready-to-use workflows
