Gladly
Customer service platform API for customers, conversations, tasks, agents, answers, and outbound communications.
API Key82 tools
Connect Gladly
Free account. No credit card required.
Three ways to use Gladly
Ask your specialist
Pull data, take actions, or answer questions with this integration, right in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Gladly.
Add Answer
Create an Answer.
Tool
Add Conversation Note
Add an internal note to a conversation.
Tool
Add or Remove Freeform Topic
Add or remove a freeform (custom-attribute) topic on a conversation.
Tool
Add or Remove Inbox Agents
Add or remove agents assigned to an inbox.
Tool
Add or Update Answer Content
Add or update the content of an Answer.
Tool
Add Task Comment
Add a comment to a task.
Tool
Get started automating Gladly
01Connect your accountLink your account securely with OAuth or an API key.
02Choose a trigger or toolPick the events and actions your workflow should use.
03Configure the workflowDescribe what you want and your specialist wires it up for you.
04Refine the processTest runs, review output, and tweak until it's right.
05Turn it onSet it live and it runs on a schedule or on events.
Ready-to-use workflows
Prompts using Gladly
Help center gap board built from your Gladly conversationsSupport console that pairs Gladly chats with orders and refundsWeekly support QA review board for your Gladly teamEmail customers about stalled orders before they ask where it isVIP concierge follow-ups in Gladly for big Shopify ordersRecover failed Stripe payments with friendly Gladly careMorning Gladly support task digest posted to SlackKeep Gladly customers in sync with new HubSpot contacts
