Help Scout

Help Scout

Shared inbox, customer management, and help desk reporting via the Help Scout Mailbox API 2.0.

API Key53 tools
Connect Help Scout

Free account. No credit card required.

Three ways to use Help Scout

Ask your specialist

Pull data, take actions, or answer questions with this integration, right in a conversation.

Build a workflow

Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.

Power an app

Use this integration as a data source or action layer behind a dashboard, form, or internal tool.

Supported tools

Actions your AI agents can perform with Help Scout.

Create Chat Thread

Add a chat thread to a conversation.

Tool

Create Conversation

Create a conversation with an initial thread.

Tool

Create Customer

Create a customer with contact details.

Tool

Create Customer Thread

Add a thread on behalf of the customer (records inbound customer message).

Tool

Create Note

Add an internal note (team-only, not sent to the customer).

Tool

Create Phone Thread

Log a phone call as a thread on a conversation.

Tool

Get started automating Help Scout

01Connect your accountLink your account securely with OAuth or an API key.
02Choose a trigger or toolPick the events and actions your workflow should use.
03Configure the workflowDescribe what you want and your specialist wires it up for you.
04Refine the processTest runs, review output, and tweak until it's right.
05Turn it onSet it live and it runs on a schedule or on events.

Ready-to-use workflows

Prompts using Help Scout

Browse all
Work every Help Scout inbox from a single triage boardFind the themes Help Scout tags miss and file them in LinearLook up any customer's support, billing and CRM in one pageEscalate Help Scout conversations that have been waiting too longEnrich and prioritize new Help Scout tickets in SlackSuggest Help Scout replies from your Notion help centerWeekly support performance report for your leadership teamDaily Help Scout conversation log in Google Sheets