Jira Service Management

ITSM and helpdesk platform API for customer requests, approvals, SLAs, queues, organizations, customers, and knowledge base articles.

OAuth71 tools1 trigger

Free account. No credit card required.

Three ways to use Jira Service Management

Pull data, take actions, or answer questions with this integration, right in a conversation.

Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.

Use this integration as a data source or action layer behind a dashboard, form, or internal tool.

Actions your AI agents can perform with Jira Service Management.

Add organization

Tool

Create comment with attachment

Tool

Add request participants

Tool

Add customers

Tool

Add users to organization

Tool

Answer approval

Tool

Start a workflow when something happens in Jira Service Management.

Triggers when a new customer request is created in a Jira Service Management service desk.

Trigger

01Connect your accountLink your account securely with OAuth or an API key.

02Choose a trigger or toolPick the events and actions your workflow should use.

03Configure the workflowDescribe what you want and your specialist wires it up for you.

04Refine the processTest runs, review output, and tweak until it's right.

05Turn it onSet it live and it runs on a schedule or on events.

Ready-to-use workflows