Daily Slack alert for unanswered Circle community questions

By General Input

Every weekday at 9am, find Circle Q&A posts that have gone 24+ hours without a real answer and escalate them to your community-ops Slack channel.

Integrations

  • Circle
  • Slack Bot

Type

Agentic Task

Categories

  • Customer Support
  • Operations

Every weekday at 9am in my timezone, I want an agent that hunts down unanswered question posts in my Circle community and escalates them to my team in Slack so nothing slips through.

Trigger: cron, Monday through Friday at 9am.

Configuration I should be able to set when I install this:

1. Which Circle space to monitor (default to my Q&A or 'Ask the Community' space). Let me pick one or more spaces by name. If helpful, use Circle's List Spaces operation to surface the choices.

2. The 'stuck' threshold in hours (default 24).

3. The Slack channel to post the digest to (my community-ops channel).

What the agent should do on each run:

1. Use Circle's List Posts operation to pull recent posts from the configured space(s). Look back far enough to catch anything created in roughly the last 7 days, since older stuck posts matter too.

2. For each post, use Circle's List Post Comments operation to read the replies. Judge whether the post is actually a member question (questions, help requests, 'how do I…', '?' in title or body) and whether it has received a substantive answer. Ignore short emoji-only reactions, one-word 'thanks' / 'me too' / 'bump' replies, and replies from the original author talking to themselves. A real answer is a reply from another member or team member that actually addresses the question.

3. A post counts as stuck if it is a genuine question, was created at least 24 hours ago (or the configured threshold), and has zero substantive answers.

4. For each stuck post, draft a one-line summary of what the member is asking and include a permalink back to the Circle post. Group them by topic, urgency, or space so the digest is easy to scan: oldest or most urgent first.

5. Use Slack Bot's Send a Message operation to post the digest to the chosen community-ops channel. Format it with a short headline ('3 questions need attention'), each stuck question as its own bullet with the summary and link, and a sign-off pointing the team to claim them in Circle.

6. If there are zero stuck questions, still post a short 'all clear, no Circle questions waiting on answers this morning' note to the same channel so the team knows the check ran and the queue is empty. Do not stay silent.

Tone for the Slack message: warm and concise, written for a community-ops team. Use Slack mrkdwn for formatting (single asterisks for bold, angle-bracket links for the Circle permalinks). Do not @-mention anyone unless I configure that later.

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