Hourly Thinkific review triage with Slack alerts and Notion log
Every hour, classify new Thinkific course reviews, ping Slack the moment a negative one lands, and log every review in a Notion database for later analysis.
Integrations
Thinkific
Slack Bot
Notion
Type
Categories
- Customer Support
- Product
Build me an agent workflow that runs every hour and does continuous sentiment triage on Thinkific course reviews. The point is for our team to hear about bad reviews fast and to keep a clean log of every review for later analysis.
Trigger: cron, every hour.
On each run, the agent should:
1. Call Thinkific List Courses to get every course on our site.
2. For each course, call Thinkific List Course Reviews to pull the reviews for that course.
3. Deduplicate against reviews we have already processed by review ID, using workflow state, so every review is only handled once across runs.
4. For each new review, classify it: sentiment (positive, neutral, or negative), a one-sentence headline theme that captures what the student is actually saying, and a severity (low, medium, high) based on rating and tone.
5. If the review is negative, use Slack Send a Message to post into a designated alerts channel. Tag the course owner in the message. Include the course name, the star rating, the student quote, the one-line theme, the severity, and a one-line suggested response the team could send back. Keep the tone calm and actionable, not alarmist — no fire emojis, no shouting. Treat it like a heads-up, not a crisis.
6. For every new review (positive, neutral, and negative — not just negative), use Notion Create a Page in a designated reviews database. The page properties should include: course, rating, sentiment, theme, and the full review text. Use the student name or review ID as the page title.
Configuration the user should be able to set: which Slack channel to alert in, which Notion database to log to, which Thinkific course owner mapping to use for @-mentions, and an optional filter for which courses to watch (default: all courses).
Failure handling: if a single course's reviews fail to load, log it and move on to the next course rather than aborting the run. If Slack or Notion errors out for one review, retry once, then continue so one bad row never blocks the rest.
What it does
- Checks every Thinkific course once an hour for new student reviews and skips anything you have already seen.
- Sorts each new review as positive, neutral, or negative and pulls out a one-sentence theme so you know what students are actually saying.
- Sends a calm, actionable Slack message the moment a negative review appears, with the rating, the student quote, and a suggested response.
- Logs every new review, good or bad, to a Notion database so you can spot patterns across courses and over time.
What you’ll need
- A Thinkific account where you can access reviews on your courses.
- A Slack workspace and a channel to send the alerts to.
- A Notion workspace with a database for course reviews, shared with the General Input connection.
How to customize it
- Change the schedule (run every 15 minutes for big schools, or once a day for a slower cadence).
- Pick which courses to watch (all of them, or only a specific list).
- Adjust the Slack tone and what triggers an alert (e.g. only 1 and 2 star reviews, or any negative sentiment).
- Add more fields to the Notion database, like course owner, student name, or your draft reply.
Use cases
- Feedback Triage
- Notifications & Alerts
- Research & Monitoring