Personalized Shopify order confirmations in Freshchat

Whenever a new order is placed in my Shopify store, I want to proactively reach out to the buyer inside Freshchat with a personalized order confirmation and an open door for help. Use a poll trigger on new Shopify orders so each order kicks off its own outreach.

From each new order, read the customer's name, their email and phone number, the line items they purchased, and the order total. Also note anything that hints at who they are, such as whether this looks like their first order or a large purchase, so the message can feel tailored.

Create or match the buyer as a Freshchat end-user with Create User, passing the name, email, and phone straight from the Shopify order. Freshchat has no way to look up a contact by email, so use the contact details that arrive with the order to establish the end-user.

Then open a proactive chat with Create Conversation whose first message thanks the customer by name, confirms exactly what they bought and the order total, and invites them to reply in the chat with any questions. The conversation should reach them inside the Freshchat messenger.

Draft the opening message fresh for every order instead of sending one fixed template. Compose the copy from that order's details and adjust the tone: warmer and more celebratory for a large order, a welcoming note for a brand-new first-time customer, and a familiar, appreciative thank-you for a repeat buyer. Keep every message friendly, concise, and genuinely helpful, and make the invitation to reply clear.