Suggest a Cap walkthrough video on every new Zendesk ticket

Build me an agent workflow that suggests the most relevant Cap walkthrough recording from our library every time a new Zendesk ticket lands, so support reps can reply with a video instead of retyping the same explanation.

Trigger: a Zendesk outgoing webhook fired on the ticket.created event. The webhook should send the new ticket's ID into the workflow.

Steps the agent should take on each run:

1. Use the Zendesk Show Ticket operation to fetch the full ticket by ID. Read the subject, description, requester, tags, and any custom fields that hint at what the customer is asking about.

2. Use the Cap List Videos operation to pull the current recording library. Reason over the video titles (and creation date) to pick the single recording that best answers the customer's question. Favor recent, durable how-to titles ("How to reset your password", "Setting up SSO") over one-off internal demos or named-customer recordings. If the best candidate is only weakly related, treat it as no match.

3. If you found a confident match, use the Zendesk Update Ticket operation to add an internal note on the ticket (a comment with public set to false). The note should contain: the recording title, the Cap share link, and a one-line coaching cue for the support agent in the shape "Use this if the customer is asking about X."

4. If nothing in the library is a good fit, do nothing. Never post a note just to post one. A silent run is the correct outcome when there is no good video answer.

Keep the workflow scoped to this single behavior: one ticket in, at most one internal note out. Do not reply to the customer, change ticket status, reassign, or touch tags.