Turn yesterday's Gong calls into ranked Linear product feedback

Every weekday at 8am local time, run an agent that turns yesterday's customer-facing Gong calls into ranked product feedback in Linear, then posts a single grouped digest to Slack.

Trigger: cron, Monday through Friday at 8am local.

Step 1. Gather yesterday's calls. Use Gong List Calls and Gong List Calls Extensive to pull completed external calls from the prior business day. Skip calls under 10 minutes and skip internal-only conversations (no external participants). For the surviving calls, use Gong Get Call Transcripts to pull the transcripts. Where helpful, use the highlights content selector in List Calls Extensive to grab next steps and topic data alongside the transcript.

Step 2. Mine each transcript for distinct product signals: feature requests, missing capabilities, complaints, and workarounds customers describe. For every signal capture a one-line theme, the speaker-attributed quote, the account name from the Gong call, and a deep link to the Gong call moment where the quote appears.

Step 3. For every theme, first run Linear Search Issues against the Customer Feedback team to find an existing ticket that already covers the same product signal. If a clear match exists, append a new evidence comment via Linear Add Comment to Issue containing the quote, account name, call date, and the Gong moment link. If no match exists, file a new ticket with Linear Create Issue in the Customer Feedback team. The ticket title is the one-line theme; the description includes the quote, the account name, the Gong recording URL, and the Gong moment link.

Dedupe rules. Always prefer commenting on an existing issue over creating a near-duplicate. Never create more than one Linear issue per theme per day. If two transcripts surface the same theme on the same day, merge them into one ticket or one comment chain.

Step 4. Post one grouped digest to the #product-feedback Slack channel using Slack Bot Send a Message. The digest has three sections: new issues created today (with the Linear ticket link and the Gong moment link), existing issues with fresh evidence (same links), and the top three accounts whose calls drove today's signal. One message per run, not one per issue, so the channel does not get spammed.

If yesterday had no qualifying calls or no new signal, post a short "no new product feedback today" line so the team knows the run completed.