Does this send any messages to my customers?

No. It only reads the outbound messages you have already sent and writes a summary for your team in Slack. It never contacts your customers.

How far back does the recap look?

By default it covers the past seven days, so each Monday recap is a clean weekly snapshot. You can widen or narrow that window if you prefer.

Will it tell me about failed or undelivered messages?

Yes. It breaks delivery down and calls out spikes in failures or drops so you can act on problems quickly.

Can it post to a private channel instead of a team-wide one?

Yes. Just point it at whichever public or private Slack channel you want the recap to land in.

Do I need to build a dashboard or export data myself?

No. The recap is written for you automatically and arrives in Slack ready to read, so there is nothing to assemble by hand.

Freshchat outbound message recap, posted to Slack every week

Every Monday morning, on a weekly schedule, put together a recap of the proactive and outbound messages we sent through Freshchat over the past week and post it to our team Slack channel.

Start by pulling the account's outbound messages with Freshchat's List Outbound Messages, covering the previous seven days. Read through the raw list and interpret it rather than dumping it verbatim.

In the summary, cover how many messages went out in total, which channels and campaigns they used, and how delivery broke down (for example delivered, failed, or undelivered). Call out any spikes or failures worth attention, and note week-over-week changes whenever the data supports it. If you do not have last week's numbers to compare against, describe this week on its own rather than inventing a comparison.

Post the recap to Slack with Send a Message, written as a short narrative a manager can skim in a few seconds rather than a raw table. Lead with the headline numbers, keep it tight, and use plain language so anyone on the team can follow it.

What it does

Pulls all the proactive and outbound messages your team sent through Freshchat over the past week.
Summarizes how many went out, which channels and campaigns they used, and how delivery broke down.
Flags spikes, drops, or failures worth a closer look, and calls out week-over-week changes when the numbers support it.
Posts a short, skimmable narrative to your team Slack channel every Monday morning.

What you’ll need

A Freshchat account that sends proactive or outbound messages.
A Slack workspace and the channel where your team wants the recap posted.

How to customize it

Change when it runs, for example Friday afternoon instead of Monday morning.
Point it at a different Slack channel, such as a private management channel.
Adjust the tone or length of the recap, or ask it to spotlight specific campaigns.

Use cases

AI Reports
Daily Digests

Weekly Freshchat outbound messaging recap in Slack

Integrations

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What it does

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