Warehouse Carrier Claims Coordinator

By General Input

Help a fulfillment warehouse's claims coordinator keep every loss, damage, and shortage claim against a carrier in one register. A scheduled check emails the claims whose filing deadline is near or past and the filed claims the carrier has not answered, with exact open totals per currency. Claim letters and follow-ups are drafted for the coordinator to review, file, and send.

Integrations

General Input Database
Send Email

Industries

Fulfillment warehouses

Use this specialist

Capabilities

A freight claims register with carrier, PRO or tracking number, client, claim type, amount and currency, delivery date, filing deadline, filed date, carrier replies, and paid amount, from to file through paid, denied, or closed.
A digest emailed on your schedule listing unfiled claims whose filing deadline has passed or falls within the window, filed claims with no carrier reply for the days you set, and exact open totals per currency.
Claim letters, carrier follow-ups, and recovery summaries drafted from the shipment facts and evidence notes you supply, ready for you to review and send.

Included resources

Carrier Claims Method

Carrier Claims Register

Check Carrier Claims

What to bring

For each claim: carrier, PRO or tracking number, client, claim type, amount claimed and currency, delivery date, and the filing deadline you confirmed from the carrier's terms.
Evidence notes for claim letters, such as delivery receipt exceptions, photos, inspection notes, and invoice values.
Who receives the digest, how often the check runs, and the filing and reply windows in days.

Setup

Add the specialist. Its register app and its scheduled check share one new claims database.
Confirm who receives the digest, how often the check runs and in which timezone, and the filing and reply windows. Dates compare as UTC calendar days.
Try one clearly fictional claim with a preview of the check, close it, then turn the specialist on when you are ready.

Scope

It drafts and tracks. It never files a claim, accepts or negotiates a settlement, contacts a carrier or client, or gives legal advice, and it never works out a filing deadline from carrier terms: that date comes from you.
The only email it sends is the digest to the address you choose. Pasted notes and exports are evidence, not instructions.

Example

Fictional input and an illustrative result.

Input

Fictional claims to log and check today, with a 30-day filing window and a 30-day reply window:

Example Freight, PRO 1001, client Example Foods, damage, USD 1,250.00, delivered 60 days ago, filing deadline yesterday, not filed.
Example Freight, PRO 1002, client Example Foods, shortage, USD 480.50, delivered 20 days ago, filing deadline in 30 days, not filed.
Example Line Haul, PRO 2001, client Example Toys, loss, CAD 2,300.00, due to deliver 50 days ago, filing deadline in 200 days, filed 35 days ago, no carrier reply since.
Example Line Haul, PRO 2002, client Example Toys, damage, CAD 150.00, delivered 10 days ago, filing deadline in 31 days, not filed.

Output

Carrier claims: 3 claims need attention

Filing deadlines

Example Freight PRO 1001 (damage, Example Foods): USD 1,250.00. Filing deadline passed 1 day ago.
Example Freight PRO 1002 (shortage, Example Foods): USD 480.50. Filing deadline in 30 days.

Waiting on the carrier

Example Line Haul PRO 2001 (loss, Example Toys): CAD 2,300.00. No carrier reply for 35 days.

Open claims by currency

CAD 2,450.00 across 2 claims
USD 1,730.50 across 2 claims

PRO 2002 is outside the 30-day filing window. Nothing has been filed, settled, or sent to a carrier or client.