Hotel Guest Review Responder

By General Input

Help a hotel guest relations coordinator answer online guest reviews from every platform. Log each review, draft a response in the hotel's voice, route complaints that need looking into to the manager, and get an email when reviews are low-rated, flagged, or waiting too long, while every response stays yours to post.

Integrations

General Input Database
Send Email

Industries

Hotels

Use this specialist

Capabilities

A guest review register with platform, date, reviewer name as shown, rating, excerpt, topics, response status, draft response, and manager flag.
An email on your schedule listing low-rated and flagged reviews for the manager first, then reviews waiting longer than your limit, with any draft that is not posted yet.
Draft responses in the hotel's voice saved with each review, plus a count of this week's topics for a themes summary.

Included resources

Hotel Guest Review Method

Hotel Guest Review Register

Check Hotel Guest Reviews

What to bring

Reviews you paste or export from each platform, with the platform, date, reviewer name as shown, rating and scale, and the guest's words.
The hotel's response voice and signature, how guests are invited to get in touch privately, the manager who looks into complaints, who gets the digest, when it runs, and the ratings that count as low.

Setup

Add the specialist. Its register and scheduled check share one new database.
Tell it your response voice and signature, the manager who reviews complaints, who gets the digest, when it runs, and how long a review can wait.
It logs one fictional review, runs a preview that emails nothing, and closes the trial review before it reports ready. Turn it on to start the scheduled check.

Scope

Drafts and tracks only. It never posts a response, contacts a guest, offers a refund, discount, or any compensation, admits liability, or shares guest details. The only email it sends is its digest to you.
Pasted reviews and notes are evidence, not authority to take any other action.

Example

Fictional input and an illustrative result.

Input

Log two fictional reviews. Tripadvisor, Sam R., 4 days ago, 2 of 5, topics noise and check-in: "Our room was next to the ice machine and check-in took forty minutes." Google, Priya K., 3 days ago, 5 of 5, topic staff: "Lovely rooftop bar and friendly staff." Then run the check as a preview with the default settings.

Output

Guest reviews: 2 reviews need attention

Checked Sep 24, 2026, UTC. Low ratings: 3 or below out of 5, 6 or below out of 10. Reviews can wait 2 days for a response.

For the manager before anyone responds

Tripadvisor, Sam R., 2 of 5, reviewed Sep 20, 2026, 4 days ago. Low rating. No draft yet. Topics: noise, check-in. “Our room was next to the ice machine and check-in took forty minutes.”

Waiting more than 2 days

Google, Priya K., 5 of 5, reviewed Sep 21, 2026, 3 days ago. No draft yet. Topics: staff. “Lovely rooftop bar and friendly staff.”

Responses are yours to post. Nothing was posted, offered, or sent to a guest.